Right of Withdrawal
Cancellation policy
ProConnecting GmbH points out that, as a B2B shop, it sells exclusively to commercial customers. Commercial customers are not entitled to a right of return. By placing an order, the buyer declares that he is acting as an entrepreneur within the meaning of § 14 BGB (German Civil Code). Consumers within the meaning of § 13 BGB are not supplied.
Only in exceptional cases and after consultation by telephone or in writing can ProConnecting GmbH offer the customer a right of return for standard stock items, without acknowledging any legal obligation and without prejudice for the future.
A request to withdraw from the purchase contract/return goods that have already been delivered must be made by telephone or in writing to us at:
ProConnecting GmbH
Brücknerstr. 5
D-96146 Altendorf
Telephone: 0049 (0) 9545 / 44060-0
Fax: 0049 (0) 9545 / 44060-29
Email: info@proconnecting.de
Internet: https://www.proconnecting.de
Custom-made products, personalised products (e.g. modified power supplies or converters), goods manufactured to order, goods purchased to order, goods made from yard goods, remaining stock, used or operated goods are generally excluded from the right of return. The same applies to all other products in our range.
If ProConnecting GmbH offers the customer a return, the following conditions apply:
- The goods must be returned in their original condition and original packaging with all labels at the customer's expense.
- Goods that are not returned in their original condition with all labels and in their undamaged original packaging will be charged a processing fee of €5.00 per item plus statutory VAT.
- We do not accept the return of dirty or damaged goods and will return them to the customer at the customer's expense.
- We charge a restocking fee of 20% of the net value of the goods plus statutory VAT for restocking the goods, but at least a flat rate of £25 net.
- The shipping costs incurred for delivery will not be refunded or, in the case of free delivery, the shipping costs incurred will be charged retrospectively.
- Any minimum quantity surcharge charged will not be refunded.
In the event of a return without prior consultation, ProConnecting GmbH reserves the right to charge a processing fee of £20.00 plus statutory VAT or to return the goods to the customer at the customer's expense.
We will not accept returns that are not prepaid or insufficiently stamped.
The customer shall send the goods, well packaged, to:
ProConnecting GmbH,
Brücknerstr.5
D-96146 Altendorf
A refund of the purchase price will only be made after receipt of the returned goods.